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Hotel Management Diploma – 24 Month

Hotel Management Diploma is designed based on the need of the local market to specialize in hotel management. The program includes training in basic skills in specialization such as front office management, kitchen skills and food preparation, food and beverage management, accommodation management, hotel management skills, technical English language skills and computer skills.

Course Objectives:

  • Introduce and describe the fundamental principles relating to Hotel Management, Marketing, Human Resource Management, Account Management and Tourism within the Hospitality Industry.
  • Provide students with the fundamental knowledge and skills for food and beverage service and production, along with a solid foundation in understanding and applying food safety along with gaining the necessary theoretical knowledge on hotel computer applications.
  • Develop and enhance the understanding of managerial tasks in the areas of restaurant, event, conference, rooms, and front office management.
  • Describe and recognize the value of understanding good communication skills, customer service and protocols.

Learning Outcomes:

  • Students will be able to apply language and computer skills in their personal and professional environments.
  • Students will be able to demonstrate the needed skills in food and beverage service and production, adhere to safety protocols and operate hotel computer applications.
  • Students will be able to illustrate and use the acquired managerial skills in the various hotel sections.
  • Students will be able to practice and apply professional communication skills and customer service techniques.

Technical Skills:

  • Ability to work and oversee various departments of a hotel whether back of the house or front of the house.
  • Gains basic and advanced computer skills and programs relating to the hotel industry.
  • Ability to lead all key property issues including capital projects, customer service and refurbishment.
  • Able to deliver hotel budget goals and set short- or long-term strategic goals for the hotel and lead in all aspects of business planning.

Target Jobs:

  • Hotel Operation Manager
  • Front Office Manager
  • Executive Housekeeper
  • Restaurant Manager
  • Event Manager
  • Catering Manager
  • Conference Center Manager
  • Banquet or Function Manager
  • Café Manager
  • Sous chef, Pastry Chef,
  • Kitchen Supervisor
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