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Front Office Course – 4 Month

Front Office Course presents a systematic approach of front office procedures by detailing the flow of business in hotels, such as reservation, check-in, check-out and settlement processes. The course also examines the various elements of effective front office management, paying attention to the planning of front office operations. Front office procedures and management are placed within the context of the overall operation of a hotel.

Course Objectives:

  • Identify basic management functions and how they affect the front office when setting rates, forecasting room availability, budgeting, and evaluating operations.
  • Describe and define communication skills and how this relates to the operation and application in front office environment.
  • Classify and outline the various international cultures and recognize how to handle each based of their specific needs.

Learning Outcomes:

  • Students will be able to manage functions and procedures related to the check-in, check-out, account settlement and process and apply the tools managers use to track and control reservations.
  • Students will be able to receive and welcome guests ensuring proper cultural etiquette.
  • Students will be able to apply the learnt skills to operate the OPERA Software application to manage front office operations.

Technical Skills:

  • Maintain high level of productivity and proficiency while always remaining professional and courteous.
  • Check-in and check-out procedures in a timely and efficient manner using the designated software.
  • Prepares next day arrivals on the system and issuing room keys to guests.

Target Jobs:

  • Hotel Receptionist
  • Reservation Agent
  • Hotel Management Clerk
  • Tourist Reservation Clerk
  • Public Relations Clerk
  • Front Desk Clerk
  • Customer Service
  • Guest relations Agent
  • Telephone Customer Service Clerk
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