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Front Office Certificate | 4 Months

Course Description:

The Front Office Certificate at HTMi Saudi Arabia is a comprehensive four-month program designed  to provide students with fundamental skills and knowledge in front office operations within the hospitality industry. This course focuses on practical training in guest services, reservations management, and front desk operations. Through hands-on learning experiences and simulations, students will develop the skills and professionalism required to excel in various front office roles in hotels, resorts, and other accommodation establishments.

Course Objectives:

  • To introduce students to the roles and responsibilities of the front office department in hospitality operations.
  • To develop students’ proficiency in guest services, including check-in, check-out, and handling guest inquiries and requests.
  • To familiarize students with front office procedures, including reservations management, billing, and cash handling.
  • To instill professionalism, attention to detail, and effective communication skills in front office operations.
  • To prepare students for entry-level positions in front office departments or further education in hospitality management.

Learning Outcomes:

  • Upon completion of the Front Office Certificate, students will be able to:
  • Demonstrate proficiency in front desk operations, including guest registration, room assignments, and key distribution.
  • Provide excellent guest services by greeting guests warmly, addressing their inquiries and requests, and resolving issues promptly and courteously.
  • Manage reservations effectively, including booking accommodations, processing cancellations and modifications, and maintaining accurate records.
  • Utilize front office technology systems, such as property management systems (PMS) and reservation software, to perform daily tasks efficiently.
  • Handle cash and credit card transactions accurately, process payments, and provide guests with receipts and invoices.
  • Communicate effectively with guests, colleagues, and other hotel departments to ensure smooth operations and guest satisfaction.
  • Understand and adhere to hotel policies and procedures, including safety and security protocols, in front office operations.
  • Maintain a neat and organized front desk area, including lobby displays, informational materials, and signage.

Technical Skills:

  • Guest registration and check-in/check-out procedures
  • Reservations management
  • Cash handling and billing procedures
  • Front office technology systems (PMS, reservation software)
  • Customer service and interpersonal skills
  • Communication skills (verbal and written)
  • Problem-solving and conflict resolution skills
  • Attention to detail and accuracy in transactions

Target Jobs:

  • Front Desk Agent
  • Guest Service Agent
  • Reservation Agent
  • Front Office Clerk
  • Night Auditor
  • Front Office Supervisor
  • Concierge
  • Front Office Coordinator
  • Front Office Manager (with experience)
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